Legal
Contact & Customer Service
Last updated: 2026-04-21
We aim to respond to every enquiry within [SUPPORT_SLA_HOURS] hours on business days (Monday–Friday, excluding Swedish public holidays).
1. Operator details
- Operating entity
- [LEGAL_BUSINESS_NAME]
- Trading as
- WoW Toolbox
- Registered address
- [REGISTERED_ADDRESS]
- Country
- Sweden
- Company / org. no.
- [ORG_NUMBER]
- VAT no.
- [VAT_NUMBER]
2. Channels
- General & technical support: [SUPPORT_EMAIL]
- Refunds & billing: [BILLING_EMAIL_OR_SAME]
- Privacy & data requests: [PRIVACY_EMAIL]
- Contributor / payout support: [CREATOR_SUPPORT_EMAIL]
- Legal notices & IP claims: [LEGAL_EMAIL]
- Postal: [REGISTERED_ADDRESS]
3. Refund requests
Email [BILLING_EMAIL_OR_SAME] with your order ID, the email used at checkout, and a short description of the issue. We follow the Refund & Cancellation Policy.
4. Privacy and data subject requests
To exercise rights under the GDPR (access, rectification, erasure, portability, restriction, objection) email [PRIVACY_EMAIL]. We respond within 30 days.
Sweden's supervisory authority is Integritetsskyddsmyndigheten (IMY). If you believe we have mishandled your personal data, you may complain to IMY: imy.se.
5. Consumer disputes (EU)
If you are a consumer and we cannot resolve a dispute directly, you may refer it to:
- Sweden's Allmänna reklamationsnämnden (ARN) — arn.se;
- the EU's Online Dispute Resolution platform — ec.europa.eu/consumers/odr.
We are not obliged to participate in ARN proceedings, but we will consider every referral.
6. Reporting abuse, IP infringement, or security issues
- IP infringement notices (DMCA / Art. 17 EU): [DMCA_AGENT_EMAIL]
- Abuse / harassment: [ABUSE_EMAIL_OR_SAME]
- Security vulnerabilities: [SECURITY_EMAIL_OR_SAME] — please disclose responsibly.